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At NTP, we are passionate about helping contact centers and/or businesses like yours and transform the way you interact with your customers. We do that by closely analyzing the way your people, processes, and technology impact: Customer Satisfaction Employee Satisfaction Your organization financially Productivity Revenue Generation Cost Savings Collectively, our group of experts have worked in or managed contact centers and/or businesses for decades. Because of their comprehensive knowledge of the technology that powers a contact center, NTP can be the catalyst you need to transform your customer experience from end-to-end. We have partnered with industry leading vendors to bring you all of the technologies needed to power world-class contact centers, from ACD to Social Media routing: TM Malaysia Berhad, Maxis BusinessOne, Altel Communications Sdn Bhd, FiberCity, Motorola (Malaysia) Sdn Bhd and many more. Below are some of the Specific things we help our customers with on a daily basis. PBX / IP-PBX or cloud based, IVR/Speech-enabled Service, Workforce Management, Multi-Channel, Multi-Site, and home-agent Routing using rich presence Telephony, Web chat, SMS, Email / Email Response Management, Collaborative browsing, Web Self Service, Call / Screen Recording and Agent Scoring, 3rd Party integrations with CRM, ERP, and Accounting systems, Reporting/Analytics/Business Intelligence, Customer Feedback/Measurement tools, Real-time Speech Analytics, Business process routing, tracking, and reporting, Customer Intent matching, Knowledge base, Agent scripting for, call, email, chat, sms, etc. Social Media integration / Monitoring / Sentiment Analysis Outbound Dialing / Proactive Contact, On Premise / Cloud-based solutions, Application Development, Dynamic Agent Desktop. If you would like to transform the way your organization interacts with your customers, give us a call. We count it our privilege to help you deliver the very best customer experience.
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